Last updated: 5 November 2026 · Draft for owner review
Draft. Owner must confirm: legal entity name (data controller), retention period, who receives form messages, and the delivery service used for VITE_ENQUIRY_URL. Update this page before connecting any AI provider or analytics.Who we are
Royal TokSen Massage, 758 Pracha Uthit 19 Road, Huai Khwang, Bangkok 10310, Thailand, is responsible for personal information collected through this website. Contact: booking@royalthaitoksen.com.
What we collect and why
- Forms you choose to send — message, callback, appointment request and guest feedback forms ask for your name, a contact detail (phone, email or LINE ID) and, depending on the form, your message, preferred contact channel, preferred time or service. We use these only to reply to you. A form is sent only when you tick the consent box and press send.
- The assistant — questions you type are answered in your browser from approved information. They are not sent to us or to any outside service, and they are cleared when you leave the page.
- Choices made on the website — such as concerns you select in “Help me choose” — stay in your browser and are not stored or sent.
- Language preference — if you allow it in Cookie Preferences, your chosen language is remembered in your browser. See our Cookies Policy.
Please do not send detailed health information through the website. Tell our team in person or by phone if something affects your session.
Legal basis
Under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA), we process form details with your consent and to take steps you ask for before providing a service.
Other services the website uses
- Google Fonts — the page loads fonts from Google’s servers, which receive your IP address and browser details to deliver them.
- Links you choose to open — Google Maps, WhatsApp, LINE, email or phone apps are run by other companies under their own privacy policies. Nothing is shared with them unless you open the link.
We do not use analytics, advertising or social-media tracking on this website, and we do not sell personal information.
How long we keep information
We keep enquiry details only as long as needed to respond and handle any follow-up, then delete them.
Your rights
You can ask to access, correct or delete your information, withdraw consent, or object to its use, by emailing booking@royalthaitoksen.com. You may also complain to Thailand’s Personal Data Protection Committee.
Changes
We will update this page if the website starts collecting information in a new way, for example if an online booking system or a connected AI service is added.
